Enter your order number and email address in the fields above and click start. Follow the instructions and select the item(s) you want to return. You will get a confirmation email and a customer success team member will reach out to you with further steps.
Shipping and Return Policies
Mednow Pharmacy offers same day shipping in the Greater Toronto Area, Greater Vancouver Area, and Halifax Regional Municipality (GTA/GVA/HRM). However, orders placed after 5pm in their respective timezones will be shipped the next day. Shipping outside the GTA, GVA, or HRM will take one to three days. In rare cases when a medication is not immediately available, we will contact you with a delivery timeline. If your order is urgent, please let us know.
Prescription medications are delivered free. Non-prescription medications and other pharmacy items are delivered free when accompanying a prescription order.
Unaccompanied, non-prescription medications and other pharmacy items ship free if your order total exceeds $50.
We’re not happy until you are.
Pharmacy regulations state that we are not able to accept returns on prescribed medications. If there has been a mistake with your prescription order, please let us know and we will correct it right away.
For non-prescription purchases, please submit a return request to return the unopened package for a refund.
If something you’ve purchased from Mednow Pharmacy doesn’t meet your expectations, please tell us and we’ll make it right.
Start a return
To start the return process, please click button below.
Frequently Asked Questions
Nope! All returns are free of charge!
We will review your request on a case by case basis.
Once we receive your return we will send you a confirmation email. If your return is approved, then your refund will be processed and a credit will automatically be applied to the original method of payment, within 7 business days.
Have questions or need support?
Our pharmacy team is there to help you at every step of the way - Even if you don’t have an account with us yet!
*Prescription delivery is always free in Ontario, British Columbia and Nova Scotia. Non-prescription items delivered free with prescription or with purchase over $50 before tax.