Enter your order number and email address in the fields above and click start. Follow the instructions and select the item(s) you want to return. You will get a confirmation email and a customer success team member will reach out to you with further steps.
Shipping and Return Policies
Shipping
Mednow Pharmacy offers next-day shipping in the Greater Toronto Area, Greater Vancouver Area, and Halifax Regional Municipality (GTA/GVA/HRM). Shipping outside the GTA, GVA, or HRM will take three to five business days. In rare cases when a medication is not immediately available, we will contact you with a delivery timeline. If your order is urgent, please let us know.
Prescription medications are delivered free. Non-prescription medications and other pharmacy items are delivered free when accompanying a prescription order.
Unaccompanied, non-prescription medications and other pharmacy items ship free if your order total exceeds $50.
Return policy
We’re not happy until you are.
Pharmacy regulations state that we are not able to accept returns on prescribed medications. If there has been a mistake with your prescription order, please let us know and we will correct it right away.
For non-prescription purchases, please submit a return request to return the unopened package for a refund.
If something you’ve purchased from Mednow Pharmacy doesn’t meet your expectations, please tell us and we’ll make it right.
Start a return
To start the return process, please click button below.
Foire aux questions
Nope! All returns are free of charge!
We will review your request on a case by case basis.
Once we receive your return we will send you a confirmation email. If your return is approved, then your refund will be processed and a credit will automatically be applied to the original method of payment, within 7 business days.
Avez-vous des questions ou besoin d'aide ?
Notre équipe de pharmaciens est là pour vous aider à chaque étape du processus - même si vous n'avez pas encore de compte avec nous!
*La livraison des ordonnances est toujours gratuite en Ontario, en Colombie-Britannique et en Nouvelle-Écosse. Les articles sans ordonnance sont livrés gratuitement avec une ordonnance ou avec un achat de plus de 50 $ avant taxes.